Gartner

"RBA automation is attracting considerable attention as the need to design, build, orchestrate, administer and report on workflows that support IT operations process has become a critical need that cannot be met by existing IT management approaches, such as traditional job scheduling products and custom scripting"

David Williams, Research VP, Gartner, June 2006

"Run book automation promises to provide a new way to manage IT, providing a better, more efficient way to address businesses concerns"

David Williams, Research VP, Gartner, July 2006

"The RBA tools have focused on making the job of building, administrating and monitoring IT operations processes easy"

David Williams, Research VP, Gartner, March 2007

"Automating IT operations management processes continues to be a priority for executives who are measured on improving IT operations efficiencies, yet face increasing IT infrastructure complexity and demands from their business"

David Williams, Research VP, Gartner, July 2007