What is IT Process Automation?

IT process automation, or run book automation (RBA) as it is sometimes known, is fast becoming a key IT initiative in many organizations. As drivers like ITIL have pushed organizations to become more mature in the way they define and support processes, the next step on the maturity curve is to start automating them.

IT process automation is about removing the manual interactions or steps in an IT process to provide a consistent and accurate approach to executing a task or workflow which in turn will increase task efficiency and ensure business agility.

An IT Process Automation solution should provide the following capabilities:

A process design studio where users can model, build and monitor an IT process, end to end.
A rule based workflow where actions are taken automatically based on internal or external events or feeds.
The ability to integrate with existing systems management tools to support the modeled process across multiple IT management domains.
First class implementation of service level agreement adherence through direct triggering of workflow upon breach of a pre-defined set of thresholds.

Industry Experts and Analysts agree that IT Process Automation can transform a business and deliver significant competitive advantage. Please continue to read the overview section of this website to learn where IT process automation can be applied and the type of benefits it can bring to your organization.