ITIL
Introduction
ITIL is a series of best practice guidelines for the efficient implementation and ongoing evolution of IT processes. ITIL is increasingly being adopted by global organizations as a way to standardize processes which should enable them to realize benefits such as lower operational costs, and increased customer/end-user satisfaction. Once processes are clearly defined, the next step on the maturity curve is to automate them.
IT Service Support
Enigmatec Management System (EMS) can dramatically reduce the cost of Service Support by automating existing IT service support processes through integration with industry standard IT Service Management tools such as BMC Remedy.
Enigmatec's Virtual Orchestrator solution (EVO) is a great example of process consolidation in the service support space, which has enabled us to reduce the time it takes to provision IT resources from months to minutes.
Find out more about automating ITIL Service Support processes
IT Service Delivery
EMS is the only product that supports comprehensive Service Delivery enabling our more advanced customers to dynamically orchestrate their runtime environment. What this means is that we can dynamically react to business needs of an organization in real time to ensure that the business is running as smoothly as possible.
Enigmatec's Automated Disaster Recovery solution (ADR) is a great example of this in the IT Services Continuity/Availability Management domain. We monitor KPI's for a set of conditions and can automate various system tests and evaluate what the best step of action to take is and then execute on this (given the proper approvals).
Automating ITIL processes can further drive down costs by automating the previously manual processes and can also help organizations to quickly implement ITIL best practices through our ITIL process templates.
Find out more about automating ITIL Service Delivery processes