Overview
EMS is the leading technical implementation of a class of software known as ârun book automation,â or RBA solutions.
RBA describes the process of cataloguing, codifying, testing, and automating the myriad of manual, scripted, and ad hoc procedures used to manage IT environments. RBA seeks to reduce error rates and costs associated with managing the entire IT lifecycle, from provisioning to decommissioning, and to improve the efficiency and response times of IT support teams.
Many global enterprises, in an effort to improve IT service levels, turn to RBA solutions as part of larger initiatives to simplify and normalize IT processes using guidelines established by the Information Technology Infrastructure Library (âITILâ) project.
Enigmatecâs RBA technology forms an integral part of these initiatives at many leading global enterprises, particularly in the areas of Service Support and Service Delivery.
The Enigmatec IT Infrastructure Blueprint
Each enterprise has a unique mix of application software, platforms, IT support tools, and internal procedures, but the challenges presented by the latest highly virtualized technologies are common to many. Explore our Solutions sections below to learn how our clients are implementing IT process automation across the IT lifecycle.